Culture of Engagement
A strong and healthy culture fosters engaged employees and creates the foundation for long-term success. An engaged, collaborative and empowered workforce not only improves morale and performance but also fuels innovation, sparks ingenuity and drives continuous improvement. We need a culture that supports agility to succeed in a fast-paced, changing work environment. This includes building on our commitment to customers, safety, operational excellence and innovation. Our focus on culture is deliberate and unwavering, and we are making good progress toward achieving the high-performing culture we seek.
To measure our engagement progress, AEP conducts an annual employee culture survey through Gallup, Inc. In 2019, AEP achieved notable improvement in nearly every survey question. AEP’s grand mean engagement score is in the 87th percentile, compared to Gallup’s overall company database. This represents a substantial increase from the 12th percentile in 2014 when we first conducted the survey. Our progress is noteworthy and is the result of an engaged and committed workforce at all levels.
We also saw a slight improvement in our Well-Being score from 4.06 in 2018 to 4.16 in 2019. Well-being is an important indicator of employee engagement. It follows that companies that build a culture of well-being position their employees to perform at their best. Today, we provide a wide range of programs that support employees’ well-being. These include a wellness program, financial planning and advice experts, mental health benefits, adoption assistance and many other benefits that support employees in their personal and professional lives.
In 2019, we introduced new questions to begin measuring our focus on innovation. The responses to these questions give us insights into AEP’s encouragement of idea generation and forward thinking along with areas for improvement.
In early 2020, AEP was recognized for its culture journey with the annual Gallup Exceptional Workplace Award. AEP was one of 38 companies recognized, and one of two electric companies who made the list. We are very proud of this prestigious award.
Having a high-performing, highly engaged workforce requires equipping people the tools they need to be successful and to contribute in meaningful ways. One way we do this is through our Power up & Lead culture leadership workshop. In these interactive sessions, new AEP employees learn about our common cultural language and better understand how daily behaviors affect their work environment. Employees leave these sessions with the knowledge, tools and resources to be more collaborative, effective and engaged.
In addition, AEP launched a best practice forum for leaders to share research, insights and lessons learned. We also provide coaching opportunities for leaders and teams to better support them through their culture journey.