Culture serves as the foundation for success at AEP. An engaged, collaborative and appreciated workforce is an empowered workforce. One that is more likely to embrace change, drive continuous improvement, take ownership, and value personal and professional growth. We are committed to cultivating a culture of empowerment at AEP. We recognize this doesn’t happen overnight and that culture is a journey that requires constant focus and effort. If we don’t continuously nurture culture, we risk losing the strong foundation we have worked so hard to build.
We continue to measure our culture journey and progress through our annual employee culture survey. 2021 marks our eighth consecutive year of formally surveying employees about their experiences with culture at AEP, including the opportunity to provide feedback on their perceptions of and fulfillment they receive from their jobs. The culture survey provides a process for leaders to share results with their teams, facilitate discussions for how to improve employee engagement, and take actions toward that improvement throughout the year. In addition, AEP’s Human Resources Committee of the Board reviews the culture and employee engagement results annually, providing additional oversight.
The past two years have tested us in a variety of ways, as the majority of our workforce shifted to a remote work environment during the pandemic. Our workforce will continue working in a distributed environment (remote, hybrid, or onsite and field), requiring us to listen, adapt and learn to ensure employees remain engaged and have opportunities to learn and grow. Part of our culture commitment is that every employee, regardless of where or how they work, has a positive experience at AEP. Our 2021 employee culture survey was conducted with this in mind, giving us the ability to analyze the results by work designation. This allows us to be more mindful of our efforts as we continue to drive one culture at AEP.
Our 2021 culture scores improved across the organization, showing that we continue to make in-roads, even during difficult circumstances. We experienced a slight drop in employee participation compared with previous years. However, we are still pleased that 89% of our workforce was engaged in the process. We strive to make progress year over year, knowing there is room to grow and improve. This survey serves as a foundation for insights on where we should focus our efforts.
For the third consecutive year, AEP has earned the 2022 Gallup Exceptional Workplace Award, which recognizes organizations that incorporate employee engagement into core business values. AEP is one of 41 companies recognized – meeting Gallup’s rigorous standards of excellence.