Culture of Engagement
A strong and healthy culture fosters engaged employees and creates the foundation for long-term success. Company culture is known to drive performance. An engaged, collaborative and empowered workforce not only will improve morale and performance, it will fuel innovation, spark ingenuity and drive continuous improvement. At AEP, we continually work to foster a culture that supports the agility and focus needed to succeed in a fast-paced, changing work environment. This includes building on our commitment to customers, safety, operational excellence and innovation.
At AEP, we continually work to foster a culture that supports the agility and focus needed to succeed in a fast-paced, changing work environment. We measure our progress through employee culture surveys.
To measure our progress, AEP conducts employee culture surveys through Gallup, Inc. In 2017, our employee culture survey showed positive, steady improvement in several areas, including an 89 percent participation rate compared with 74 percent in 2014, the survey’s first year. We strive for 100 percent participation because we truly believe that every voice counts.
In 2017, we saw a significant improvement in the overall grand mean score placing AEP in the 69th percentile compared with the 55th percentile in 2016, and 12th percentile in 2014. We also saw an improvement in our Employee Engagement Index, which compares the number of engaged employees to the number of actively disengaged employees, with 50 percent of employees being engaged compared with 45 percent in 2016 and 27 percent in 2014.
In 2017, we established an Inclusiveness Index in our culture survey. Our Inclusiveness Index score was 3.99, which places us in the 68th percentile. We are confident that this score will increase as we continue to build our diversity and inclusion efforts and roll out corporate goals in mid-2018.
To continue building momentum to keep employees actively engaged, work groups develop culture action plans each year that help keep our employees focused on culture.
We encourage our employees to be mindful of their behaviors and leadership styles through our Power up & Lead culture leadership workshop. Since the workshop began in 2013, more than 17,000 employees have completed Power Up & Lead. The workshop equips them with knowledge, tools and resources to be a more collaborative, effective and engaged workforce. We will continue to offer Power up & Lead workshops to employees and new hires in 2018.