Workforce Safety & Security
AEP’s quest for Zero Harm reaches beyond occupational safety and health to include employee security and protecting against workplace aggression. While in the field or in the office, we believe every employee should come to work feeling safe and secure. In response, AEP has developed policies, procedures and training to increase employees’ ability to recognize, report and respond to workplace aggression.
While we take great measures to ensure our employees’ physical security at work – such as identification badges, secured turnstile entrances, and physical security desks and personnel – we stress the need for situational awareness at all times. We offer several workplace safety training initiatives to teach our employees to think about safety not just at work but at home and in public as well.
AEP Workplace Training Initiatives:
- Active Shooter Response training: An interactive walk-about exercise that takes place in the employee’s actual workplace to build situational awareness of their surroundings.
- Customer Threat and Aggressive Behavior training: For our field employees, this includes de-escalation techniques when someone threatens the safety of our employees.
- How to Recognize Workplace Aggression training: Employees learn how to identify workplace aggression warning signs and behavioral indicators, and what to do if someone displays these signs.
Throughout 2020, we are providing all managers and supervisors with training on prevention techniques, such as understanding the warning signs of an event. If we see employees are struggling emotionally, we want to be able to identify the behavior and provide any help and support that we can. By putting these efforts in place, we stay true to our commitment to providing a safe working environment for all employees.